Refund policy
Effective date: July 27, 2026
We want NEEDSOME to work for you. If it does not, our 30-day guarantee gives you a straightforward way to request a return and refund.
30-Day Guarantee
You may request a return within 30 days after your order is delivered. Opened products are eligible.
To qualify:
- The product must have been purchased directly from needsome.co.
- You must contact us within 30 days of the delivery date.
- You must provide your order number and the email address used for the purchase.
- You must return the remaining unused product and its original packaging.
Contact hello@needsome.co before sending anything back. We will provide return instructions and a return authorization. Returns sent without authorization might not be accepted.
Return address:
NEEDSOME LLC
70 Commons Drive
York, PA 17402
United States
Return Shipping
Customers are responsible for return shipping costs for ordinary guarantee returns. Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.
Use a trackable shipping method. NEEDSOME is not responsible for a return that is lost or damaged before it reaches the approved return location.
If an item arrived damaged, defective, or incorrect, contact us at hello@needsome.co with your order number and photographs of the item and shipping package. If the claim is approved, NEEDSOME will cover the reasonable cost of the return, replacement, or refund.
Refunds
We will inspect the return and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for NEEDSOME to process the refund. Your bank or card issuer might require additional time to post it.
If more than 15 business days have passed since we approved your refund, contact hello@needsome.co.
We may decline a return that:
- Was requested more than 30 days after delivery.
- Does not include the remaining unused product and original packaging.
- Was not purchased from needsome.co.
- Cannot be matched to a valid order.
- Shows evidence of fraud, abuse, or misuse of this policy.
This policy does not limit rights that cannot legally be waived.
Order Cancellations and Delayed-Fulfillment Orders
If an order has not entered fulfillment, contact hello@needsome.co as soon as possible to request cancellation. We will make reasonable efforts to stop the order, but we cannot guarantee cancellation after fulfillment begins.
If the storefront identifies an item as shipping at a later date, the timing shown when you order is an estimate. If NEEDSOME cannot ship within the stated timeframe, we will provide notice and the options required by applicable law, which may include agreeing to the delay or cancelling for a full refund.
Once an order ships, it is handled under the regular 30-day guarantee beginning on the delivery date.
Subscription Orders
Subscription orders are eligible under the same 30-day guarantee. Cancelling a subscription stops future renewals; it does not automatically cancel or refund an order that has already been processed. Contact us immediately if you need help with a recently processed renewal.
Contact
NEEDSOME LLC
hello@needsome.co
70 Commons Drive
York, PA 17402
United States